Research

FAQ

Let's Collaborate

Research

FAQ

Let's Collaborate

Research

FAQ

Let's Collaborate

Privacy Policy

Effective date: March 8, 2025

1. INTRODUCTION

TheyHelp LLC ("TheyHelp," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with our software solutions, websites, services, or participate in our programs (collectively, the "Services"). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Categories of Information

We may collect the following categories of information:

a. Personal Identifiers:

  • Name, email address, postal address, phone number

  • Account login credentials

  • Government-issued identification (in limited cases)

b. Protected Classifications:

  • Demographic information (when voluntarily provided or relevant to program participation)

c. Commercial Information:

  • Service usage history and preferences

  • Financial information (for payment processing)

d. Internet or Network Activity:

  • Browsing history, search history within our Services

  • User interaction data

  • Access logs and session data

e. Geolocation Data:

  • IP address-based location

  • Precise location (only with explicit consent)

f. Professional Information:

  • Organization affiliation

  • Role and responsibilities

  • Professional skills and qualifications

g. User Content:

  • Communications with us

  • Feedback, survey responses

  • Content submitted through our platforms

h. Inferences:

  • Profile data reflecting preferences and characteristics

2.2 Collection Methods

We collect information through:

a. Direct Interactions:

  • Account registration

  • Program applications

  • Service usage and communications

  • Surveys and feedback forms

b. Automated Technologies:

  • Cookies and similar technologies

  • Server logs

  • Analytics tools

c. Third-Party Sources:

  • Partner organizations

  • Public databases

  • Authorized third-party integrations

3. USE OF INFORMATION

We use your information for the following purposes:

3.1 Service Provision and Improvement

  • Delivering our software solutions and services

  • Managing user accounts and authentication

  • Personalizing user experience

  • Analyzing usage patterns to improve functionality

  • Developing new features and services

3.2 Communication

  • Responding to inquiries and requests

  • Providing information about changes to our services

  • Sending administrative notifications

  • Delivering service-related announcements

3.3 Program Administration

  • Processing applications

  • Evaluating eligibility for initiatives

  • Facilitating collaboration between engineers and local leaders

  • Managing project implementation

3.4 Research and Development

  • Conducting research on social impact

  • Developing metrics and indicators

  • Creating aggregated or anonymized datasets

3.5 Legal and Operational Purposes

  • Complying with legal obligations

  • Enforcing our terms and policies

  • Protecting our rights, privacy, safety, or property

  • Preventing, detecting, and addressing security incidents

4. INFORMATION SHARING AND DISCLOSURE

4.1 Shared with Consent

We share your information with third parties when you have given consent to do so.

4.2 Service Providers

We share information with service providers who perform services on our behalf, such as:

  • Cloud hosting providers

  • Payment processors

  • Analytics services

  • Communication platforms

4.3 Implementation Partners

We may share relevant information with local implementation partners to facilitate project delivery and collaboration.

4.4 Legal Requirements

We may disclose information:

  • In response to lawful requests by public authorities

  • To comply with legal processes or regulations

  • To protect our rights, privacy, safety, or property

  • In connection with an investigation of suspected or actual illegal activity

4.5 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.

4.6 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. DATA RETENTION

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The duration of our relationship with you

  • Legal obligations to retain data for certain periods

  • Relevant statutes of limitations

  • Resolution of disputes

  • Enforcement of agreements

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have certain rights regarding your personal information:

7.1 Access and Portability

You may request access to the personal information we hold about you and, in some cases, request that we provide it in a portable format.

7.2 Correction

You may request that we correct inaccurate or incomplete information.

7.3 Deletion

You may request that we delete your personal information, subject to certain exceptions.

7.4 Restriction of Processing

You may request that we restrict the processing of your information under certain circumstances.

7.5 Objection

You may object to our processing of your information based on our legitimate interests.

7.6 Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent at any time.

7.7 Cookie Preferences

You can manage cookie preferences through your browser settings.

To exercise these rights, please contact us using the information provided in Section 12.

8. CHILDREN'S PRIVACY

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

9. INTERNATIONAL DATA TRANSFERS

We operate globally and may transfer your information to countries other than your country of residence, including the United States. These countries may have data protection laws that are different from those of your country. We have implemented appropriate safeguards to protect your information when transferred internationally, including the execution of data transfer agreements or reliance on standard contractual clauses.

10. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

12. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

TheyHelp LLC
Email: privacy@theyhelp.org
Address: 30 N Gould St Ste R Sheridan, WY 82801

13. JURISDICTION-SPECIFIC PROVISIONS

13.1 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to opt out of the sale or sharing of your personal information and the right to limit the use of sensitive personal information.

13.2 European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, we process your personal data in accordance with the General Data Protection Regulation (GDPR) or applicable local laws. The legal bases for processing your information include consent, contractual necessity, legal obligation, and legitimate interests.

13.3 Other Jurisdictions

Additional jurisdiction-specific notices may be provided to you separately or added to this Privacy Policy as required by applicable laws.

This Privacy Policy forms an integral part of TheyHelp LLC's Institutional Guidelines and should be included in all official publications, project proposals, and collaboration agreements.

Last Updated: March 08, 2025
Document: POL-PRIV-001
Version: 1.0

Where Vision Meets
Local Leadership

Let's Collaborate

Schedule a call with Cesar M.

© 2023 TheyHelp, LLC.

Privacy Policy

Instagram

Mail

English

TheyHelp, a Limited Liability Company (LLC) organized under applicable state law, hereinafter referred to as "the Company," engages in social software research and development activities while maintaining its for-profit legal structure. Notwithstanding its commercial designation, the Company operates with a social mission focus and hereby affirms that a substantial portion of revenues generated from Software as a Service (SaaS) solutions, intellectual property licenses, and technological deliverables are allocated according to the distribution model outlined in Section 10 of the Institutional Guidelines. The Company's operational model represents a hybrid approach that balances commercial sustainability with social impact objectives, and nothing contained herein shall be construed as a representation that the Company operates as a charitable or tax-exempt entity under Section 501(c)(3) of the Internal Revenue Code or any other applicable tax regulations.

The intellectual property developed by the Company remains its exclusive property and is protected under applicable copyright, patent, and trademark laws. The Company expressly disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement regarding any software solutions provided. Local implementation partners assume all liability for contextual adaptation, deployment, and maintenance of technological solutions in their respective jurisdictions. While maintaining its status as a for-profit entity, the Company adheres to a policy of non-discrimination in all aspects of its operations. By accepting funding, technological support, or entering into collaboration with the Company, all parties acknowledge they have read, understood, and agreed to these terms and the Institutional Guidelines referenced herein, which constitute the entire agreement between the parties with respect to the subject matter hereof.

Where Vision Meets Local Leadership

Let's Collaborate

Schedule a call with Cesar M.

© 2023 TheyHelp, LLC.

Privacy Policy

Instagram

Mail

English

TheyHelp, a Limited Liability Company (LLC) organized under applicable state law, hereinafter referred to as "the Company," engages in social software research and development activities while maintaining its for-profit legal structure. Notwithstanding its commercial designation, the Company operates with a social mission focus and hereby affirms that a substantial portion of revenues generated from Software as a Service (SaaS) solutions, intellectual property licenses, and technological deliverables are allocated according to the distribution model outlined in Section 10 of the Institutional Guidelines. The Company's operational model represents a hybrid approach that balances commercial sustainability with social impact objectives, and nothing contained herein shall be construed as a representation that the Company operates as a charitable or tax-exempt entity under Section 501(c)(3) of the Internal Revenue Code or any other applicable tax regulations.

The intellectual property developed by the Company remains its exclusive property and is protected under applicable copyright, patent, and trademark laws. The Company expressly disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement regarding any software solutions provided. Local implementation partners assume all liability for contextual adaptation, deployment, and maintenance of technological solutions in their respective jurisdictions. While maintaining its status as a for-profit entity, the Company adheres to a policy of non-discrimination in all aspects of its operations. By accepting funding, technological support, or entering into collaboration with the Company, all parties acknowledge they have read, understood, and agreed to these terms and the Institutional Guidelines referenced herein, which constitute the entire agreement between the parties with respect to the subject matter hereof.

Where Vision Meets
Local Leadership

Let's Collaborate

Schedule a call with Cesar M.

© 2023 TheyHelp, LLC.

Privacy Policy

Instagram

Mail

English

TheyHelp, a Limited Liability Company (LLC) organized under applicable state law, hereinafter referred to as "the Company," engages in social software research and development activities while maintaining its for-profit legal structure. Notwithstanding its commercial designation, the Company operates with a social mission focus and hereby affirms that a substantial portion of revenues generated from Software as a Service (SaaS) solutions, intellectual property licenses, and technological deliverables are allocated according to the distribution model outlined in Section 10 of the Institutional Guidelines. The Company's operational model represents a hybrid approach that balances commercial sustainability with social impact objectives, and nothing contained herein shall be construed as a representation that the Company operates as a charitable or tax-exempt entity under Section 501(c)(3) of the Internal Revenue Code or any other applicable tax regulations.

The intellectual property developed by the Company remains its exclusive property and is protected under applicable copyright, patent, and trademark laws. The Company expressly disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement regarding any software solutions provided. Local implementation partners assume all liability for contextual adaptation, deployment, and maintenance of technological solutions in their respective jurisdictions. While maintaining its status as a for-profit entity, the Company adheres to a policy of non-discrimination in all aspects of its operations. By accepting funding, technological support, or entering into collaboration with the Company, all parties acknowledge they have read, understood, and agreed to these terms and the Institutional Guidelines referenced herein, which constitute the entire agreement between the parties with respect to the subject matter hereof.